Frequently Asked Questions

  1. What do I bring with me to withdrawal management (detox) or residential treatment? You should bring 7-days worth of clothing. We have someone who will do your laundry weekly. Although we provide hygiene items, such as toothbrush, toothpaste, soap, and shampoo, you are more than welcome to bring your own. We also provide a pillow and bedding, but you can bring your own if you like.
  2. If I go to treatment, do I need money on me? You will get served 3 well-balanced meals per day, so you don’t necessarily need money. However, we do have vending machines and pay phones, so you may want to bring money or purchase a calling card for the phones.
  3. What are the visiting hours? Visiting is on Saturdays from 9am-12pm.
  4. What type of curriculum does your program use? For residential treatment, we use the Living in Balance Curriculum by Hazelden and for Outpatient we use the Matrix Model. We have also integrated several other evidenced-based curriculum.
  5. What other groups do you have? In residential treatment we have Relapse Prevention, Anger Management, Medical Aspects, Parenting, Step-Study, Core Process Groups and Co-occurring Disorders group.
  6. Do you have a therapist? Yes, we have three Licensed Marriage & Family Therapists who are available to conduct assessments or individual therapy when necessary. Our LMFT’s facilitate a Seeking Safety Process Group where clients can discuss sensitive issues in a safe and caring environment.
  7. Do you have 12-step meetings for the clients in residential treatment? Yes, we currently have one 12-step meeting per week, and we are planning to add more.
  8. Can my family bring me outside food during visiting? Yes, your family can bring fast food or even a home cooked meal during visiting. We just ask that you clean up your mess when you’re done.
  9. Do you have a gym? Yes, we have two gyms, one for the men and one for the women. They are open in the mornings and in the evenings to fit everyone’s schedule.
  10. Is there a blackout? Yes, there is a 5-day blackout where you will be unable to make or receive any phone calls.
  11. Do you offer family therapy? Yes, we have family group at our main location as well as our perinatal location every other Monday except for holidays from 6pm-7:30pm. You will be in group with other families, but it is a safe environment to work through family related issues. This group is facilitated by a Licensed Marriage & Family Therapist.
  12. Can I have my cell phone in treatment? We do not allow any electronics in the facility, such as cell phones, tablets, or laptops. We have pay phones for you to make calls. If you do not have any money, you can always use your assigned counselor’s phone.
  13. Can I smoke or use a vape? Yes, we have designated smoking areas outside. If you vape, we ask that your vape juices be in sealed bottles so we can confirm its contents.
  14. What days can my family drop off property to me? Property can be dropped off at the facility Monday-Friday from 8am-5pm. (no exceptions)
  15. What food items am I allowed to bring to treatment?
    • Instant Coffee, Hot Chocolate or Tea (plastic container only)
    • Powdered Creamer (sealed package or plastic container only)
    • Sugar (packets or sealed plastic container)
    • Soup or Pasta (microwavable only, no canned foods)
    • Crackers (any kind)
    • Peanut Butter (individual serving packets only, no jars)
    • Nuts, (must be without shells) Trail Mix, Dried Fruit (sealed plastic container)
    • Microwavable Entrees (non-perishable, single serving)
    • Tuna/Chicken (vacuumed sealed non-perishable, single serving, no cans)
    • Bottled Water/Flavored Water/ Gatorade (no larger than 24 oz.)
    • Powdered Drink Mix (Kool-Aid, Crystal Light, small containers or packets only)
    • Microwavable Popcorn
    • Chips/Popcorn (single serving size bags, no large bags)
    • Pop-tarts/Pastries/Hostess Snacks (Individually wrapped)
    • Candy Bars/Protein Bars/Granola Bars
    • Jell-O/Pudding/Fruit Cups (non-perishable)
    • Hot Sauce (non-perishable)
    • Instant Oatmeal, Cream of Wheat (microwavable packets only)
    • Squirt Cheese (can)
    • Beef Jerky (sealed)
    • Whey Protein Powder
    • Plastic Forks and Spoons
    • 1 Bowl, 1 Cup with lid
    • (No cans, no glass, no soda, no items that needs to be refrigerated)